Return/Exchange Policy
At Luxie Blue, we take pride in the quality and condition of our products. However, we understand that unexpected issues may arise.
Damaged Items: Should you receive an item that is damaged upon arrival, please reach out to us immediately. We'll require you to provide photographic proof of the damage to proceed further.
- Time Frame for Reporting Damages: Please report any damages within 7 days of receiving your item.
- Process: Contact us at contact@shopluxieblue.com with details and photos of the damaged item. Upon verifying the damage, we'll address and rectify the issue as swiftly as possible.
- Returns & Exchanges: We do not typically accept returns or exchanges. However, exceptions will be made for items that are verified as damaged upon arrival.
Items Not Eligible for Return or Exchange:
- Clearance items
- Complimentary gifts
- Promotional pieces
For all concerns and queries related to your purchase, please don't hesitate to reach out at contact@shopluxieblue.com